Protocols for Messaging Travelers During Emergencies

The university may message travelers upon the discovery of an identified safety and security issue in the affected area.

These messages will either be an “Advisory” or an “Emergency Communication”. This matrix is meant to outline when the university expects travelers to reply to the message.

Advisory – No expectation of response, informational advisory

Advisories are meant to convey information about a safety and security matter and will provide general guidance to travelers in the region. These messages can be widely disseminated or targeted to specific travelers depending upon the scale of the issue. Travelers are not expected to check in, but will be provided with NUPD and the Travel Support Network‘s contact information if they require additional information or assistance. The Zika virus outbreak is an example of a situation that prompted an Advisory.

Emergency Communication – Response required

Emergency communications target travelers who could potentially be directly affected by a safety and security matter. Travelers are expected to respond to the message to inform the university whether or not they need assistance.

Depending on the severity of the incident, all modes of communication may be used to make contact. If a traveler does not check in within the designated timeframe, the university will begin calling emergency points of contact to obtain more information and additional contact nodes for the traveler.

Travelers needing assistance will receive one-on-one assistance by NUPD and the Travel Support Network. General guidance will be provided to all other travelers. Major earthquakes in or near NU travelers, as well as the Paris terrorist attacks, are examples of incidents that have triggered Emergency Communications.