About

Overview

The Ombuds for Faculty and Staff serves as an off-the-record, neutral, and informal resource for Northeastern University employees seeking to address concerns affecting them at work.

Communications with the Ombuds are confidential, and the Ombuds Office stands independent of all other University offices.

You may contact the Ombuds as a first step or a last resort—or at any point along the way—to discuss any issue or problem affecting you at work. She will listen to your concerns, connect you to resources and information, help you evaluate your situation, and explore and assess avenues for resolution. At your request and as appropriate, she may reach out to others on your behalf to seek additional information or clarification to better understand an issue. She can provide coaching with written and verbal communications, assist through “shuttle diplomacy” or informal mediation, or simply be present in a discussion as a neutral.

The Ombuds can help you assess the potential benefits and risks associated with different courses of action so that you can determine how to address the issue most safely and effectively. You control the process and decide what actions if any you wish to take.